Our staff, no contractors
We employ all our staff directly, no matter where they are in the world or what their role is. That means we never use third parties or contractors for our support staff, as some providers do.
We believe that if you’re volunteering or interning with Projects Abroad, that’s who you should be dealing with every step of the way.
In fact, many of our staff have been volunteers as well, and have a personal connection to Projects Abroad. This means they understand what it’s like to take part in an experience like this, and how important it is to have great staff support.
Our in-country staff will meet you at the airport, check your accommodation before you arrive and give you a thorough induction and safety briefing. From that point, they’re there when you need them. They will regularly check in on you, but if you ever have a problem, question or just want someone to chat to, you can reach them 24/7.
We also have 24/7 emergency telephone numbers so that you or a member of your family back home can contact us if you need to.
Fully vetted accommodation
Most of our volunteers and interns live with a local host family. Each of our host families are carefully chosen for security, comfort and friendliness. The family, their home and the neighbourhood are all fully vetted by our expert staff before and during your visit.
Many hosts are associated with our programmes - for example, a teacher or headmistress at one of our partner schools or a doctor at one of our medical placements. We also try to place you alongside a fellow volunteer or intern so your stay is sociable and you can share your experience with likeminded people.
A personal service
You’re not just a number to us. Our staff are passionate about making sure you get the most out of your time with Projects Abroad. We keep in touch with you before you leave, during your Project and after you come home.
We have whole teams of staff in every destination, but you’ll have a dedicated supervisor assigned to you. They know the local area inside out and will be the first to know if there are any security or safety risks. They also know your host family and the local community well. If you have any problems or illness, they’ll be there to keep you safe and secure.
Your safety comes first
We know that you can only achieve your best when you’re in a safe and stable environment. The same is true for our staff and project partners. It’s for this reason that safety is our number one priority.
We only send volunteers and interns to places that are safe and politically stable. If they are not, we don't go. We are constantly in contact with the British Foreign & Commonwealth Office (as well as officials in other countries), regarding safety and stability.
We carry out thorough risk assessments for all of our Projects, and have health and safety checklists for our staff to complete regularly. We also devise and train our staff on crisis management plans, so they know what to do if a problem occurs.
Safety is at our core, so we provide health and travel insurance for all volunteers as interns included in the price.
All of this is designed to give you and those who care about you peace of mind, so you can focus on enjoying you time abroad.
An in-house medical advisor
Your physical and mental health is a top priority during your time with us. Living and working in a completely new environment can be a challenge which is why we have employed an experienced doctor in volunteering travel and expeditions who is available to consult with you and your GP before you leave. This way you and your GP can discuss any health concerns and our in-house doctor will advise you accordingly so that you feel confident about your upcoming trip.
But our medical service doesn't stop there. If there is ever an emergency or you wish to see a doctor while abroad, he will advise our local staff on the next best steps. Our doctor will also act as a link with our medical insurance company when required.
We are there to take care of everything so that you can feel your best and achieve the best.